Resolved -
This incident has been resolved.
May 11, 19:17 PDT
Update -
The third-party KYC/KYB vendor has worked with AWS to resolve the issue in their caching layer. Their API is fully operational, and we will continue to monitor the status of their service for the next 24 hours.
May 11, 19:15 PDT
Update -
We are continuing to investigate this issue.
May 11, 18:58 PDT
Investigating -
We are currently working with the vendor on the issue.
May 11, 18:03 PDT